Return & Refund Policy
1. Our Commitment
At Smart Shop Vault, your satisfaction is our priority. Our return and refund program ensures a simple and transparent process if you are not fully satisfied.
2. Return Window
We offer a 15-day return window from delivery date for most products. Exceptions apply for defective items or specific product categories.
3. Eligible Items
- Unused and in original condition
- Original packaging with tags and accessories
- Proof of purchase included
- Not damaged due to misuse
- Not restricted or non-returnable
4. Non-Returnable Items
- Perishable goods (food & beverages)
- Opened personal care products
- Digital products, software, or licenses
- Activated gift cards
- Items marked "Final Sale"
5. How to Return
- Email contact@smartshopvault.com with order details
- Receive approval and Return Merchandise Authorization (RMA)
- Package and ship item per instructions
- Keep tracking until refund is confirmed
6. Refund Processing
Refunds processed within 5–10 business days after inspection. COD refunds issued via bank transfer or store credit. Original shipping non-refundable unless error is ours.
7. Exchanges
Contact us within return window for exchanges. Stock availability applies. Customer pays exchange shipping unless error is ours.
8. Damaged or Incorrect Items
Report within 48 hours of delivery with photos. We provide replacement, repair, or full refund at no cost.
9. Shipping Costs
Customer pays for returns unless error is ours. Use trackable shipping.
10. Late or Missing Refunds
Check with bank first. If unresolved, contact contact@smartshopvault.com.
11. Contact
Email: contact@smartshopvault.com